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Customer Service Representatives

Careers / Customer Service Representatives

Job Description


	Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

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Job Requirements


	Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

	Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

	Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

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Significant Points


	(Abstract from Career Articles)

	Customer Service Representatives

Job prospects are expected to be excellent. Most jobs require only a high school diploma but educational requirements are rising. Strong verbal communication and listening skills are important.
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Top Ten Industries

U.S. National Figures.

Customer service representatives
Business Support Services	173,820
Insurance Carriers	138,450
Depository Credit Intermediation	116,050
Agencies, Brokerages, and Other Insurance Related Activities	113,380
Employment Services	103,050
Management of Companies and Enterprises	76,590
Wired Telecommunications Carriers	67,870
Grocery Stores	66,090
Nondepository Credit Intermediation	59,390
Wireless Telecommunications Carriers (except Satellite)	50,050

Career Video

Title: "Customer Service Representatives"

Duration: 01:07

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Salaries

U.S. National Averages.

Customer service representatives
Average Annual Salary	$31,790
Average Hourly Wage	$15.28
Total Employment	2,233,270