Baggage Porters and Bellhops :: Job Description

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Baggage Porters and Bellhops

Careers / Baggage Porters and Bellhops

Summary Description


	Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Sample Job Titles

1.	Baggage Checker

2.	Baggage Handler

3.	Baggage Smasher

4.	Baggageman

5.	Bell Attendant

6.	Bell Captain

7.	Bell Clerk

8.	Bell Person

9.	Bell Staff

10.	Bellhop

11.	Bellhop Captain

12.	Bellman

13.	Bellman Captain

14.	Bellman Driver

15.	Bellperson

16.	Bellstaff

17.	Bellstand Attendant

18.	Cab Worker

19.	Call Worker

20.	Chief Airport Guide

21.	Concierge

22.	Door Person

23.	Doorman

24.	Doorperson

25.	Driver

26.	Food Porter

27.	Ground Support Agent

28.	Hall Porter

29.	Head Bellhop Captain

30.	Head Porter Baggage

31.	Hotel Baggage Handler

32.	Lobby Porter

33.	Luggage Attendant

34.	Porter

35.	Railroad Baggage Porter

36.	Red Cap

37.	Redcap

38.	Sky Cap

39.	Skycap

40.	Sleeping Car Porter

41.	Station Baggage Porter

42.	Valet

43.	Valet Service Attendant

Job Tasks

	Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. Handle luggage or other possessions for patrons.

	Greet incoming guests and escort them to their rooms. Provide escort or transportation. Greet customers, patrons, or visitors.

	Receive and mark baggage by completing and attaching claim checks. Handle luggage or other possessions for patrons.

	Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. Provide attraction or event information to patrons. Provide patrons with directions to locales or attractions.

	Assist physically challenged travelers and other guests with special needs. Assist individuals with special needs.

	Transport guests about premises and local areas, or arrange for transportation. Provide escort or transportation.

	Maintain clean lobbies or entrance areas for travelers or guests. Clean work areas or facilities.

	Deliver messages and room service orders, and run errands for guests. Deliver items.

	Act as part of the security team at transportation terminals, hotels, or similar establishments. Monitor patron activities to identify problems or potential problems.

	Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable. Inspect facilities.

	Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services. Arrange services or reservations for patrons.

	Pick up and return items for laundry and valet service. Deliver items.

	Explain the operation of room features, such as locks, ventilation systems, and televisions. Explain regulations, policies, or procedures.

	Compute and complete charge slips for services rendered and maintain records. Maintain financial or account records.

	Page guests in hotel lobbies, dining rooms, or other areas.

	Complete baggage insurance forms. Prepare administrative documents.

	Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel. Arrange items for use or display.

Work Activities

Importance	Work Activity

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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At 5:00 a.m. on Sunday, September 3, 1967, the entire nation of Sweden switched from driving on the left to driving on the right.

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