Bill and Account Collectors :: Job Description

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Bill and Account Collectors

Careers / Bill and Account Collectors

Summary Description


	Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Sample Job Titles

1.	Account Receivable Associate

2.	Account Representative

3.	Account Resolution Analyst

4.	Account Service Representative

5.	Accounting Technician

6.	Accounts Collector

7.	Accounts Receivable Specialist

8.	Agent

9.	Bad Credit Collector

10.	Bill Collector

11.	Biller

12.	Billing Clerk

13.	Billing Manager

14.	Billing Representative

15.	Business Office Manager

16.	Car Repossessor

17.	Chaser

18.	Claims Collector

19.	Collection Agent

20.	Collection Clerk

21.	Collection Manager

22.	Collection Specialist

23.	Collection Supervisor

24.	Collections Agent

25.	Collections Clerk

26.	Collections Manager

27.	Collections Officer

28.	Collections Representative

29.	Collections Specialist

30.	Collector

31.	Credit Clerk

32.	Credit Collections Manager

33.	Credit Coordinator

34.	Credit Manager

35.	Credit Specialist

36.	Customer Account Specialist

37.	Data Collector

38.	Debt Collector

39.	Delinquency Counselor

40.	Dunner

41.	Group Billing Coordinator

42.	Installment Agent

43.	Installment Loan Collector

44.	Insurance Billing Clerk

45.	Insurance Collector

46.	Medical Biller

47.	Medical Collections Specialist

48.	Medical Collector

49.	Patient Access Specialist

50.	Patient Account Representative

51.	Patient Accounts Clerk

52.	Patient Financial Service Representative

53.	Payment Collector

54.	Recovery Collector

55.	Rent Collector

56.	Repossessor

57.	Self Pay Representative

58.	Skip Tracer

59.	Telephone Collector

Job Tasks

	Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Negotiate financial arrangements.

	Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Provide notifications to customers or patrons.

	Receive payments and post amounts paid to customer accounts. Collect deposits, payments or fees.

	Advise customers of necessary actions and strategies for debt repayment. Discuss account status or activity with customers or patrons.

	Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Negotiate financial arrangements.

	Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Discuss account status or activity with customers or patrons.

	Locate and monitor overdue accounts, using computers and a variety of automated systems. Monitor financial information.

	Answer customer questions regarding problems with their accounts. Respond to customer problems or complaints.

	Record information about financial status of customers and status of collection efforts. Maintain financial or account records.

	Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Obtain personal or financial information about customers or applicants. Interview employees, customers, or others to collect information.

	Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

	Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Provide information to coworkers.

	Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. Sort mail. Maintain medical records. File documents or records.

	Negotiate credit extensions when necessary. Negotiate financial arrangements.

	Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Maintain financial or account records.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Nature of the Work


	(Abstract from Career Articles)

	Bill and Account Collectors
	Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

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Working Conditions


	(Abstract from Career Articles)

	Bill and Account Collectors
	Many bill and account collectors work in a call center for a third-party collection agency rather than the original creditor. Most work full time, and some have flexible schedules.

	Read More >>

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