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Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Careers / Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Summary Description


	Serve food to diners at counter or from a steam table.

Sample Job Titles

1.	Barista

2.	Cafe Attendant

3.	Cafe Server

4.	Cafe Worker

5.	Cafeteria Cook

6.	Cafeteria Food Server

7.	Cafeteria Server

8.	Cafeteria Worker

9.	Candy Attendant

10.	Candy Bar Attendant

11.	Candy Counter Clerk

12.	Canteen Operator

13.	Cashier

14.	Clerk

15.	Coffee Attendant

16.	Coffee Brewer

17.	Coffee Shop or Cafeteria Lunchroom Counter Attendant

18.	Concession Attendant

19.	Concession Cashier

20.	Concession Stand Attendant

21.	Concessionaire

22.	Cook

23.	Counter Clerk

24.	Counter Helper

25.	Counter Hop

26.	Counter Person

27.	Counter Server

28.	Counter Waiter

29.	Counter Waitress/Waiter

30.	Crew Member

31.	Deli Worker (Delicatessen Worker)

32.	Dish Up Person

33.	Drive Thru Order Taker

34.	Food Counter Worker

35.	Food Server

36.	Food Service Assistant

37.	Food Service Counter Clerk

38.	Food Service Order Clerk

39.	Food Service Worker

40.	Fountain Attendant

41.	Fountain Clerk

42.	Fountain Dispenser

43.	Fountain Helper

44.	Fountain Jerk

45.	Fountain Operator

46.	Fountain Server

47.	Fountain Waitress/Waiter

48.	Front Counter Attendant

49.	Hot Dog Vender

50.	Ice Cream Dipper

51.	Ice Cream Man

52.	Ice Cream Scooper

53.	Ice Cream Server

54.	Ice Cream Shop Associate

55.	Kitchen and Counter Worker (K and C Worker)

56.	Line Person

57.	Line Server

58.	Order Clerk

59.	Order Filler

60.	Order Taker

61.	Popcorn Attendant

62.	Restaurant Worker

63.	Sandwich Artist

64.	Sandwich Counter Attendant

65.	Server

66.	Snack Bar Attendant

67.	Soda Clerk

68.	Soda Dispenser

69.	Soda Fountain Clerk

70.	Soda Fountain Operator

71.	Soda Jerker

72.	Steam Table Attendant

73.	Steam Table Worker

74.	Take Out Waiter

75.	Take Out Waitress

76.	Waiter

77.	Waitress

78.	Window Clerk

Job Tasks

	Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars. Serve food or beverages.

	Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change. Operate cash registers. Process customer bills or payments.

	Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders. Take customer orders.

	Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions. Cook foods.

	Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. Clean food preparation areas, facilities, or equipment.

	Balance receipts and payments in cash registers. Balance receipts.

	Order items needed to replenish supplies. Order materials, supplies, or equipment.

	Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. Package food or supplies.

	Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. Clean food preparation areas, facilities, or equipment. Clean tableware.

	Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses. Serve food or beverages.

	Set up dining areas for meals and clear them following meals. Arrange tables or dining areas. Collect dirty dishes or other tableware.

	Replenish foods at serving stations. Stock serving stations or dining areas with food or supplies.

	Carve meat. Cut cooked or raw foods.

	Deliver orders to kitchens, and pick up and serve food when it is ready. Serve food or beverages. Communicate dining or order details to kitchen personnel.

	Brew coffee and tea, and fill containers with requested beverages. Prepare hot or cold beverages.

	Add relishes and garnishes to food orders, according to instructions. Add garnishes to food.

	Arrange reservations for patrons of dining establishments. Schedule dining reservations.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Nature of the Work


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.

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Working Conditions


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage serving and related workers are employed in restaurants, schools, hospitals, cafeterias, and other dining places. Work shifts often include early mornings, late evenings, weekends, and holidays. Many food and beverage serving and related workers worked part time in 2014.

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