First-Line Supervisors of Office and Administrative Support Workers

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First-Line Supervisors of Office and Administrative Support Workers

Careers / First-Line Supervisors of Office and Administrative Support Workers

Summary Description


	Directly supervise and coordinate the activities of clerical and administrative support workers.

Sample Job Titles

1.	Accounting Administrator

2.	Accounting Clerks Supervisor

3.	Accounting Director

4.	Accounting Manager

5.	Accounting Supervisor

6.	Accounts Payable Manager

7.	Accounts Payable Supervisor

8.	Accounts Receivable Manager

9.	Accounts Receivable Supervisor

10.	Adjustment Supervisor

11.	Administrative Coordinator

12.	Administrative Officer

13.	Administrative Supervisor

14.	Admissions Supervisor

15.	Admitting Officer

16.	Advertising Dispatch Clerks Supervisor

17.	Agency Appointments Supervisor

18.	Airline Ticket Sales and Reservations Supervisor

19.	Animal Hospital Office Supervisor

20.	Assembly Stock Supervisor

21.	Audit Clerks Supervisor

22.	Auto Club Safety Program Coordinator

23.	Automatic Chief

24.	Automobile Club Safety Program Coordinator

25.	Automotive Service Advisor

26.	Automotive Service Writer

27.	Baggage Agent Supervisor

28.	Baggage and Mail Agent

29.	Baggagemaster

30.	Banking Supervisor

31.	Billing Administrator

32.	Billing Department Supervisor

33.	Billing Supervisor

34.	Booking Supervisor

35.	Bookkeepers Supervisor

36.	Bookkeeping Clerks Supervisor

37.	Boxing and Pressing Supervisor

38.	Business Manager

39.	Call Center Director

40.	Call Center Manager

41.	Call Center Supervisor

42.	Cargo Supervisor

43.	Cashiers Supervisor

44.	Central Office Operator Supervisor

45.	Central Office Telephone Operators Supervisor

46.	Central Supply Manager

47.	Central Supply Supervisor

48.	Central Supply Technician Supervisor

49.	Chief Crew Scheduler

50.	Chief Load Dispatcher

51.	Chief Order Dispatcher

52.	Chief Payroll Clerk

53.	Chief Service Dispatcher

54.	Chief Service Observer

55.	Claims Adjuster Supervisor

56.	Claims Supervisor

57.	Classified Advertising Supervisor

58.	Clerical Supervisor

59.	Clerk Supervisor

60.	Coding Clerks Supervisor

61.	Coin Machine Collector Supervisor

62.	Collection Supervisor

63.	Collections Manager

64.	Commissary Agent

65.	Communication Center Coordinator

66.	Complaint Evaluation Supervisor

67.	Computer Operations Supervisor

68.	Contact and Service Clerks Supervisor

69.	Control Board Operator

70.	Coordinator

71.	Correspondence Section Supervisor

72.	Cost and Sales Record Supervisor

73.	Cost Control Supervisor

74.	Credit and Loan Collections Supervisor

75.	Customer Care Manager

76.	Customer Complaint Service Supervisor

77.	Customer Records Division Supervisor

78.	Customer Service Administrator

79.	Customer Service Manager

80.	Customer Service Officer

81.	Customer Service Representative Supervisor

82.	Customer Service Supervisor

83.	Customer Services Supervisor

84.	Cycle Counter

85.	Data Control Clerk Supervisor

86.	Data Entry Supervisor

87.	Data Processing Supervisor

88.	Delivery Department Supervisor

89.	Dispatch Manager

90.	Documentation Supervisor

91.	Facilities Manager

92.	Field Service Manager

93.	Files Supervisor

94.	Film Vault Supervisor

95.	Financial Aid Director

96.	Flight Reservations Manager

97.	Floor Space Allocator

98.	Food Checkers and Cashiers Supervisor

99.	Force Adjustment Supervisor

100.	Front End Manager

101.	Front Office Manager

102.	Front Office Supervisor

103.	Gate Services Supervisor

104.	Group Chief Operator

105.	Head Control Clerk

106.	Head Stock Transfer Clerk

107.	Head Transfer Clerk

108.	Home Energy Consultant Supervisor

109.	Hospital Admissions Officer

110.	Hub Lead

111.	Inventory Administrator

112.	Inventory Control Manager

113.	Inventory Control Supervisor

114.	Inventory Management Specialist

115.	Inventory Specialist Manager

116.	Keypunch Operators Supervisor

117.	Lending Activities Supervisor

118.	Machine Records Units Supervisor

119.	Magazine Supervisor

120.	Mail Carriers Supervisor

121.	Mail Clerks Supervisor

122.	Mail Sorting Supervisor

123.	Mailing Manager

124.	Mailroom Supervisor

125.	Mails Supervisor

126.	Marking Room Supervisor

127.	Measurement Department Chief Clerk

128.	Medical Billing Manager

129.	Medical Billing Supervisor

130.	Meter Readers Supervisor

131.	Money Room Supervisor

132.	Office Coordinator

133.	Office Manager

134.	Office Supervisor

135.	Operators School Manager

136.	Order Takers Supervisor

137.	Passenger Service Supervisor

138.	Pay Station Department Manager

139.	Payroll Administrator

140.	Payroll Manager

141.	Payroll Master

142.	Payroll Supervisor

143.	PBX Supervisor (Private Branch Exchange Supervisor)

144.	Personnel Clerks Supervisor

145.	Petroleum Inspector Supervisor

146.	Policy Change Clerks Supervisor

147.	Postal Supervisor

148.	Print Shop Chief Clerk

149.	Production Clerks Supervisor

150.	Production Control Supervisor

151.	Proof Machine Operator Supervisor

152.	Property Master

153.	Public Message Service Supervisor

154.	Purchasing and Claims Supervisor

155.	Rate Supervisor

156.	Real Estate Office Supervisor

157.	Regulatory Administrator

158.	Route Supervisor

159.	Sack Department Supervisor

160.	Safety Deposit Supervisor

161.	Schedule Supervisor

162.	Script Supervisor

163.	Securities Vault Supervisor

164.	Space Control Supervisor

165.	Staff Services Manager

166.	Statement Clerks Manager

167.	Statement Clerks Supervisor

168.	Station Agent

169.	Steno Pool Supervisor

170.	Stock Control Supervisor

171.	Stock Room Manager

172.	Stock Supervisor

173.	Stockroom Supervisor

174.	Supervisory Clerk

175.	Survey Workers Supervisor

176.	Switchboard Operator Supervisor

177.	Tabulating Supervisor

178.	Tariff Supervisor

179.	Team Manager

180.	Technical Coordinator

181.	Telecommunicator Supervisor

182.	Telegraphic Typewriter Operators Supervisor

183.	Telephone Clerks Supervisor

184.	Telephone Information Supervisor

185.	Telephone Operators Supervisor

186.	Telephone Order Supervisor

187.	Telephone Solicitor Supervisor

188.	Teller Supervisor

189.	Tellers Supervisor

190.	Ticket Sales Supervisor

191.	Timekeeping Supervisor

192.	Toll Collector Supervisor

193.	Tool Crib Manager

194.	Tool Crib Supervisor

195.	Transcribing Operators Supervisor

196.	Travel Information Center Supervisor

197.	Trust Accounts Supervisor

198.	Typing Pool Supervisor

199.	Typing Section Chief

200.	Typists Supervisor

201.	Underwriting Clerks Supervisor

202.	Want Ad Supervisor

203.	Ward Service Supervisor

204.	Warranty Administrator

205.	Warranty Manager

206.	Weigh Boss

207.	Word Processing Supervisor

Job Tasks

	Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervise clerical or administrative personnel.

	Resolve customer complaints or answer customers' questions regarding policies and procedures. Explain regulations, policies, or procedures. Respond to customer problems or complaints.

	Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Train personnel.

	Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Examine documents to verify adherence to requirements.

	Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Supervise clerical or administrative personnel.

	Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Prepare employee work schedules.

	Recruit, interview, and select employees. Administer personnel recruitment or hiring activities.

	Interpret and communicate work procedures and company policies to staff. Explain regulations, policies, or procedures.

	Develop work schedules according to budgets and workloads. Prepare employee work schedules.

	Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Supervise clerical or administrative personnel.

	Train or instruct employees in job duties or company policies or arrange for training to be provided. Train personnel.

	Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Compile data or documentation. Prepare research or technical reports.

	Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Develop organizational policies or programs.

	Compute figures such as balances, totals, or commissions. Calculate financial data.

	Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Analyze financial information.

	Coordinate activities with other supervisory personnel or with other work units or departments. Coordinate operational activities.

	Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

	Make recommendations to management concerning such issues as staffing decisions or procedural changes. Provide information to coworkers.

	Develop or update procedures, policies, or standards. Develop organizational policies or programs.

	Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Maintain inventory records. Record personnel information.

	Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Confer with coworkers to coordinate work activities.

	Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Develop organizational policies or programs.

	Keep informed of provisions of labor-management agreements and their effects on departmental operations. Maintain current knowledge related to work activities.

	Discuss work problems or grievances with union representatives. Confer with coworkers to coordinate work activities.

	Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Coordinate operational activities.

	Monitor inventory levels and requisition or purchase supplies as needed. Monitor inventories of products or materials.

	Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate operational activities.

	Arrange for necessary maintenance or repair work. Report maintenance or equipment problems to appropriate personnel.

	Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

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Charles Goodyear, the man who developed vulcanized rubber, began his experiments while he was in prison.

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