First-Line Supervisors of Personal Service Workers

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First-Line Supervisors of Personal Service Workers

Careers / First-Line Supervisors of Personal Service Workers

Summary Description


	Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Sample Job Titles

1.	Adult Family Home Program Manager

2.	Airflight Attendants Supervisor

3.	Airplane Flight Attendant Supervisor

4.	Animal Trainer Supervisor

5.	Barber Shop Manager

6.	Beauty Shop Manager

7.	Bell Captain

8.	Bellhop Service Captain

9.	Bowling Alley Operator

10.	Caddie Supervisor

11.	Caddy Master

12.	Caddy/Caddie Supervisor

13.	Caddymaster

14.	Checkroom Chief

15.	Chief Airport Guide

16.	Chief of Service

17.	Chief Passenger Ship Steward/Stewardess

18.	Comfort Station Supervisor

19.	Community Life Director

20.	Direct Care Supervisor

21.	Elevator Starter

22.	Flight Purser

23.	Golf Course Manager

24.	Guest Experience Captain

25.	Hair Salon Manager

26.	Head Baggage Porter

27.	Head Butler

28.	Head Usher

29.	Health Club Manager

30.	Home Care Coordinator

31.	Hospitality House Supervisor

32.	Hospitality Manager

33.	Hotel Services Supervisor

34.	Inspector

35.	Pack Worker Supervisor

36.	Park Recreation Manager

37.	Park Worker Supervisor

38.	Parks Recreation Coordinator

39.	Parks Recreation Director

40.	Recreation Attendant Supervisor

41.	Recreation Coordinator

42.	Resident Care Supervisor

43.	Residential Assistant

44.	Residential Care Facility Manager

45.	Rides Supervisor

46.	Salon Leader

47.	Salon Manager

48.	Service Superintendent

49.	Shop Manager

50.	Shop Supervisor

51.	Stewardess Supervisor

Job Tasks

	Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Assign duties or work schedules to employees.

	Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. Evaluate employee performance.

	Train workers in proper operational procedures and functions and explain company policies. Explain regulations, policies, or procedures. Train service staff.

	Resolve customer complaints regarding worker performance or services rendered. Resolve customer complaints or problems.

	Recruit and hire staff members. Perform human resources activities.

	Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. Inspect facilities. Inspect equipment to ensure proper functioning.

	Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus. Develop plans for programs or services.

	Meet with managers or other supervisors to stay informed of changes affecting operations. Maintain knowledge of business operations.

	Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists. Supervise service workers.

	Take disciplinary action to address performance problems. Evaluate employee performance.

	Apply customer feedback to service improvement efforts. Resolve customer complaints or problems.

	Requisition necessary supplies, equipment, or services. Order materials, supplies, or equipment.

	Analyze and record personnel or operational data and write related activity reports. Prepare operational reports or records.

	Direct marketing, advertising, or other customer recruitment efforts. Promote products, services, or programs.

	Participate in continuing education to stay abreast of industry trends and developments. Maintain professional knowledge or certifications.

	Furnish customers with information on events or activities. Provide attraction or event information to patrons.

	Inform workers about interests or special needs of specific groups. Explain regulations, policies, or procedures.

Work Activities

Importance	Work Activity

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

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