|
|
|
|
|
 |
 |
|
| |
Careers / First-Line Supervisors of Retail Sales Workers |
|
| |
 |
|
 
|
|
|
| |
| Job Requirements |
|
|
Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
|
|
|
Education:
These occupations usually require a high school diploma. |
|
|
|
Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
|
|
|
|
| |
| Top 5 Skills |
|
Top 5 Abilities |
|
|
| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
|
| Service Orientation —
Actively looking for ways to help people. |
|
| Speaking —
Talking to others to convey information effectively. |
|
| Coordination —
Adjusting actions in relation to others' actions. |
|
| Critical Thinking —
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
|
|
|
|
|
|
|
|
| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
|
| Speech Recognition —
The ability to identify and understand the speech of another person. |
|
| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
|
| Speech Clarity —
The ability to speak clearly so others can understand you. |
|
| Problem Sensitivity —
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
|
|
|
|
|
| |
| |
| Knowledge |
|
|
|
| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
 |
|
|
| Sales and Marketing —
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
|
|
|
| Administration and Management —
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
|
|
|
| Mathematics —
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
|
|
|
| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
|
|
|
| Personnel and Human Resources —
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
|
|
|
| Education and Training —
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
|
|
|
| Psychology —
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
|
|
|
| Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
|
|
|
| Economics and Accounting —
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
|
|
|
|
|
|
|
| |
|
|
| |
|
|
| |
|
|
|
|
 |
|
|
|
| |
|
|
| Interesting Fact |
 |
|
|
| Two-thirds of all present-day college students intend to become entrepreneurs at some point in their careers. |
|
|
|
| Did you know... |
 |
|
|
| The MyPlan.com Undergraduate College Database provides detailed profiles on more than 1,700 different undergraduate colleges in the U.S. |
|
|
|
|
|
|
|
