Gaming Supervisors :: Job Description

ExistingUsers

User Name:

Password:

Forgot your password?
Click here

NewUsers

FeaturedResources

Gaming Supervisors

Careers / Gaming Supervisors

Summary Description


	Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Sample Job Titles

1.	Blackjack Pit Boss

2.	Blackjack Supervisor

3.	Box Person

4.	Cardroom Manager

5.	Casino Floor Supervisor

6.	Casino Floorperson

7.	Casino Manager

8.	Casino Shift Manager

9.	Casino Supervisor

10.	Crap Game Box Person

11.	Executive Casino Host

12.	Floor Supervisor

13.	Floorperson

14.	Gambling Box Person

15.	Gambling Floor Supervisor

16.	Gambling Supervisor

17.	Gaming Floor Supervisor

18.	Lottery Office Manager

19.	Pit Boss

20.	Pit Supervisor

21.	Poker Supervisor

22.	Security Supervisor

23.	Shift Supervisor

24.	Slot Shift Manager

25.	Slot Supervisor

26.	Table Games Floor Supervisor

27.	Table Games Shift Manager

28.	Table Games Supervisor

Job Tasks

	Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Monitor operational quality or safety.

	Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Monitor patron activities to identify problems or potential problems. Communicate with management or other staff to resolve problems.

	Greet customers and ask about the quality of service they are receiving. Greet customers, patrons, or visitors.

	Perform paperwork required for monetary transactions. Maintain financial or account records.

	Explain and interpret house rules, such as game rules or betting limits, for patrons. Explain regulations, policies, or procedures.

	Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. Maintain knowledge of business operations.

	Resolve customer or employee complaints. Resolve customer complaints or problems.

	Report customer-related incidents occurring in gaming areas to supervisors. Communicate with management or other staff to resolve problems.

	Establish and maintain banks and table limits for each game. Conduct amusement or gaming activities.

	Record, issue receipts for, and pay off bets. Maintain financial or account records. Conduct gaming transactions.

	Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins. Monitor operational quality or safety.

	Determine how many gaming tables to open each day and schedule staff accordingly. Assign duties or work schedules to employees.

	Monitor stations and games and move dealers from game to game to ensure adequate staffing. Monitor operational quality or safety. Conduct amusement or gaming activities.

	Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. Supervise service workers.

	Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Distribute resources to patrons or employees.

	Evaluate workers' performance and prepare written performance evaluations. Evaluate employee performance. Prepare operational reports or records.

	Interview, hire, or train workers. Train service staff. Perform human resources activities.

	Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Manage budgets for personal services operations.

	Monitor patrons for signs of compulsive gambling, offering assistance if necessary. Monitor patron activities to identify problems or potential problems.

	Establish policies on types of gambling offered, odds, or extension of credit. Develop plans for programs or services.

	Provide fire protection or first-aid assistance when necessary. Administer first aid.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Nature of the Work


	(Abstract from Career Articles)

	Gaming Services Workers
	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Gaming Services Workers
	Most gaming services workers are employed in the casino hotels or gambling industries. Because most establishments are open 24 hours a day, 7 days a week, employees often must work during nights, weekends, and holidays.

	Read More >>

<< Previous Page

Next Page >>

Interesting Fact

Before becoming an actress and comedian, Whoopi Goldberg worked as a bricklayer, a bank teller, and even as a makeup artist at a funeral parlor.

Did you know...

The MyPlan.com Personality Test scores and ranks 900 different careers based on how well they match your personality!