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Careers / Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop |
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Summary Description |
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Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. |
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Sample Job Titles |
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1. |
Bar Host |
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2. |
Bar Host/Hostess |
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3. |
Bar Hostess |
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4. |
Bartender |
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5. |
Cashier |
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6. |
Dining Room Host |
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7. |
Dining Room Host/Hostess |
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8. |
Dining Room Hostess |
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9. |
Dining Room Supervisor |
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10. |
Fountain Worker |
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11. |
Greeter |
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12. |
Hospitality Coordinator |
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13. |
Host |
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14. |
Host Coordinator |
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15. |
Hostess |
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16. |
Maitre D' |
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17. |
Parlor Chaperone |
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18. |
Party Host/Hostess |
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19. |
Server |
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20. |
Tearoom Host |
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21. |
Tearoom Host/Hostess |
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22. |
Tearoom Hostess |
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Job Tasks |
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Greet guests and seat them at tables or in waiting areas.
- Assist customers with seating arrangements.
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Provide guests with menus.
- Present food or beverage information or menus to customers.
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Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Assist customers with seating arrangements.
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Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Communicate with customers to resolve complaints or ensure satisfaction.
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Answer telephone calls and respond to inquiries or transfer calls.
- Provide customers with general information or assistance.
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Take and prepare to-go orders.
- Package food or supplies.
- Take customer orders.
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Operate cash registers to accept payments for food and beverages.
- Operate cash registers.
- Process customer bills or payments.
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Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Communicate dining or order details to kitchen personnel.
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Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect facilities, equipment or supplies to ensure conformance to standards.
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Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Coordinate activities of food service staff.
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Inform patrons of establishment specialties and features.
- Present food or beverage information or menus to customers.
- Provide customers with general information or assistance.
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Receive and record patrons' dining reservations.
- Schedule dining reservations.
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Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Inspect facilities, equipment or supplies to ensure conformance to standards.
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Order or requisition supplies and equipment for tables and serving stations.
- Order materials, supplies, or equipment.
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Assist with preparing and serving food and beverages.
- Assist chefs or caterers with food or drink preparation.
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Direct patrons to coatrooms and waiting areas such as lounges.
- Provide customers with general information or assistance.
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Hire, train, and supervise food and beverage service staff.
- Train food preparation or food service personnel.
- Perform human resources activities.
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Prepare cash receipts after establishments close, and make bank deposits.
- Record operational or production data.
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Prepare staff work schedules.
- Manage food service operations or parts of operations.
- Perform human resources activities.
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Confer with other staff to help plan establishments' menus.
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Plan parties or other special events and services.
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Perform marketing and advertising services.
- Manage food service operations or parts of operations.
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Work Activities |
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Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Getting Information —
Observing, receiving, and otherwise obtaining information from all relevant sources. |
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Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
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Making Decisions and Solving Problems —
Analyzing information and evaluating results to choose the best solution and solve problems. |
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Resolving Conflicts and Negotiating with Others —
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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Judging the Qualities of Things, Services, or People —
Assessing the value, importance, or quality of things or people. |
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Establishing and Maintaining Interpersonal Relationships —
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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Identifying Objects, Actions, and Events —
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Organizing, Planning, and Prioritizing Work —
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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Coordinating the Work and Activities of Others —
Getting members of a group to work together to accomplish tasks. |
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Handling and Moving Objects —
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
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Assisting and Caring for Others —
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
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Selling or Influencing Others —
Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
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Performing General Physical Activities —
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
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Developing and Building Teams —
Encouraging and building mutual trust, respect, and cooperation among team members. |
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Updating and Using Relevant Knowledge —
Keeping up-to-date technically and applying new knowledge to your job. |
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Training and Teaching Others —
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
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Processing Information —
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
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Scheduling Work and Activities —
Scheduling events, programs, and activities, as well as the work of others. |
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Monitor Processes, Materials, or Surroundings —
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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Coaching and Developing Others —
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
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Guiding, Directing, and Motivating Subordinates —
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
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Interpreting the Meaning of Information for Others —
Translating or explaining what information means and how it can be used. |
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Documenting/Recording Information —
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
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Thinking Creatively —
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
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Evaluating Information to Determine Compliance with Standards —
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
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Inspecting Equipment, Structures, or Material —
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
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Interacting With Computers —
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
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Analyzing Data or Information —
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
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Performing Administrative Activities —
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
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Monitoring and Controlling Resources —
Monitoring and controlling resources and overseeing the spending of money. |
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Nature of the Work |
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Working Conditions |
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Interesting Fact |
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Robert Redford's father was a milkman. |
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Did you know... |
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The Portfolio Manager allows you to save your favorite careers, colleges and majors for easy access and comparison! |
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