Hotel, Motel, and Resort Desk Clerks

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Hotel, Motel, and Resort Desk Clerks

Careers / Hotel, Motel, and Resort Desk Clerks

Summary Description


	Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Sample Job Titles

1.	Assistant Innkeeper

2.	Concierge

3.	Desk Clerk

4.	Floor Clerk

5.	Front Desk Agent

6.	Front Desk Associate

7.	Front Desk Attendant

8.	Front Desk Clerk

9.	Front Desk Coordinator

10.	Front Desk Manager

11.	Front Desk Representative

12.	Front Desk Supervisor

13.	Front Office Agent

14.	Front Office Manager

15.	Front Office Supervisor

16.	Guest Service Representative

17.	Guest Services

18.	Guest Services Agent (GSA)

19.	Guest Services Associate

20.	Guest Services Manager

21.	Guest Services Supervisor

22.	Hall Clerk

23.	Hotel Associate

24.	Hotel Clerk

25.	Hotel Desk Clerk

26.	Hotel Front Desk Clerk

27.	Hotel or Motel Front Desk Clerk

28.	Hotel Receptionist

29.	Hotel Registration Clerk

30.	Hotel Reservation Agent

31.	Motel Clerk

32.	Motel Desk Clerk

33.	Motel Front Desk Attendant

34.	Night Auditor

35.	Register Clerk

36.	Reservationist

37.	Room Clerk

38.	Select Guest Coordinator

39.	Welcome Desk Agent

Job Tasks

	Greet, register, and assign rooms to guests of hotels or motels. Greet customers, patrons, or visitors.

	Verify customers' credit, and establish how the customer will pay for the accommodation. Verify accuracy of financial or transactional data.

	Contact housekeeping or maintenance staff when guests report problems. Report maintenance or equipment problems to appropriate personnel.

	Make and confirm reservations. Make travel, accommodations, or entertainment arrangements for others.

	Issue room keys and escort instructions to bellhops. Distribute materials to employees or customers.

	Keep records of room availability and guests' accounts, manually or using computers. Maintain financial or account records.

	Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Maintain financial or account records.

	Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Maintain financial or account records.

	Compute bills, collect payments, and make change for guests. Calculate costs of goods or services. Execute sales or other financial transactions. Collect deposits, payments or fees.

	Review accounts and charges with guests during the check out process. Discuss account status or activity with customers or patrons.

	Record guest comments or complaints, referring customers to managers as necessary. Maintain financial or account records. Refer customers to appropriate personnel.

	Transmit and receive messages, using telephones or telephone switchboards. Operate communications equipment or systems.

	Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Provide information to coworkers.

	Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Discuss goods or services information with customers or patrons.

	Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

	Deposit guests' valuables in hotel safes or safe-deposit boxes. Store items.

	Plan, schedule or supervise the work of other employees. Supervise clerical or administrative personnel. Prepare employee work schedules.

	Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Clean facilities or equipment.

	Date-stamp, sort, and rack incoming mail and messages. Sort mail.

	Arrange tours, taxis, or restaurant reservations for customers. Make travel, accommodations, or entertainment arrangements for others.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Nature of the Work


	(Abstract from Career Articles)

	Information Clerks
	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Information Clerks
	Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

	Read More >>

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Interesting Fact

Before becoming an actor, Bob Newhart worked as an accountant.

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