Insurance Policy Processing Clerks

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Insurance Policy Processing Clerks

Careers / Insurance Policy Processing Clerks

Summary Description


	Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

Sample Job Titles

1.	Account Administrator

2.	Account Manager

3.	Administrative Underwriter

4.	Agency Service Coordinator

5.	Agency Service Representative

6.	Associate Financial Representative

7.	Cancellation Clerk

8.	Claims Assistant

9.	Claims Processor

10.	Commercial Customer Service Representative

11.	Commercial Lines Assistant

12.	Customer Service Agent

13.	Customer Service Reprensentative

14.	Customer Service Representative (CSR)

15.	Customer Service Technician

16.	Data Entry Clerk

17.	Data Entry Operator

18.	Document Processor

19.	Document Reviewer

20.	Field Secretary

21.	Insurance Analyst

22.	Insurance Biller

23.	Insurance Checker

24.	Insurance Examining Clerk

25.	Insurance Processing Clerk

26.	Insurance Processor

27.	Medical Claims Processor

28.	Medical Collector

29.	Personal Lines Account Manager

30.	Personal Lines Customer Service Representative

31.	Policy Change Clerk

32.	Policy Checker

33.	Policy Issue Clerk

34.	Policy Service Coordinator

35.	Policy Services Representative

36.	Premium Representative

37.	Premium Service Representative

38.	Processing Clerk

39.	Rater Associate

40.	Reinsurance Clerk

41.	Reviewer

42.	Revival Clerk

43.	Secretary

44.	Service Representative

45.	Special Certificate Dictator

46.	Underwriting Assistant

Job Tasks

	Interview clients and take their calls to provide customer service and obtain information on claims. Interview employees, customers, or others to collect information. Answer telephones to direct calls or provide information.

	Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. Prepare documentation for contracts, transactions, or regulatory compliance.

	Process and record new insurance policies and claims. Maintain operational records.

	Correspond with insured or agent to obtain information or inform them of account status or changes. Provide notifications to customers or patrons.

	Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. Maintain financial or account records.

	Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies. Verify accuracy of financial or transactional data.

	Collect initial premiums and issue receipts. Collect deposits, payments or fees.

	Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. Maintain financial or account records.

	Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts. Enter information into databases or software programs.

	Notify insurance agent and accounting department of policy cancellation. Provide information to coworkers.

	Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. Calculate financial data. Calculate costs of goods or services.

	Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Review customer insurance information.

	Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.

	Obtain computer printout of policy cancellations or retrieve cancellation cards from file. Obtain personal or financial information about customers or applicants.

	Compose business correspondence for supervisors, managers, and professionals. Prepare business correspondence.

	Check computations of interest accrued, premiums due, and settlement surrender on loan values. Verify accuracy of financial or transactional data.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Nature of the Work


	(Abstract from Career Articles)

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Working Conditions


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