Meter Readers, Utilities :: Job Description

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Meter Readers, Utilities

Careers / Meter Readers, Utilities

Summary Description


	Read meter and record consumption of electricity, gas, water, or steam.

Sample Job Titles

1.	Customer Field Representative

2.	Electric Meter Reader

3.	Field Service Engineer

4.	Field Technician

5.	Fieldman

6.	Gas Meter Reader

7.	Meter Reader

8.	Meter Reader Inspector

9.	Meter Reading Clerk

10.	Meter Record Clerk

11.	Meter Technician

12.	Meterman

13.	Steam Meter Reader

14.	Utility Service Worker

15.	Utility Technician

16.	Water Inspector

17.	Water Meter Reader

18.	Water Service Inspector

19.	Water Service Operator

Job Tasks

	Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers. Enter information into databases or software programs.

	Walk or drive vehicles along established routes to take readings of meter dials. Operate vehicles or material-moving equipment.

	Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled. Enter information into databases or software programs.

	Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.

	Inspect meters for unauthorized connections, defects, and damage such as broken seals. Monitor equipment operation to ensure proper functioning.

	Connect and disconnect utility services at specific locations.

	Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs. Report maintenance or equipment problems to appropriate personnel.

	Collect past-due bills. Collect deposits, payments or fees.

	Answer customers' questions about services and charges, or direct them to customer service centers. Discuss account status or activity with customers or patrons. Refer customers to appropriate personnel.

	Update client address and meter location information. Maintain financial or account records.

	Leave messages to arrange different times to read meters in cases in which meters are not accessible. Discuss account status or activity with customers or patrons.

	Report lost or broken keys.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Interesting Fact

When the U.S. Constitution was written, the federal government was not allowed to collect income tax. All revenues came from trade tariffs. The 16th Ammendment later permitted federal income tax.

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