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Office Clerks, General

Careers / Office Clerks, General

Summary Description


	Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Sample Job Titles

1.	Account Clerk

2.	Accounting Clerk

3.	Administration Assistant

4.	Administration Clerk

5.	Administrative Assistant

6.	Administrative Clerk

7.	Administrative Office Assistant

8.	Administrative Support Specialist

9.	Administrative Technician

10.	Admissions Evaluator

11.	Agent-Licensing Clerk

12.	Animal Hospital Clerk

13.	Animal Shelter Clerk

14.	Appointment Scheduler

15.	Attendance Clerk

16.	Auction Assistant

17.	Audit Control Clerk

18.	Automobile Contract Clerk

19.	Blood Bank Calendar Control Clerk

20.	Blood Bank Credit Clerk

21.	Blood Donor Unit Assistant

22.	Board Attendant

23.	Bookkeeper

24.	Broadcast Checker

25.	Car Distributor

26.	Career Guidance Technician

27.	Chart Clerk

28.	Charter

29.	Circulation Clerk

30.	Clerical Aide

31.	Clerical Assistant

32.	Clerical Dentist Assistant

33.	Clerical Office Worker

34.	Clerk

35.	Clerk Typist

36.	Code and Test Clerk

37.	Congressional District Aide

38.	Copyright Expert

39.	Court Clerk

40.	Credit Card Clerk

41.	Credit Card Control Clerk

42.	Customer Service Representative

43.	Data Entry Clerk

44.	Data Examination Clerk

45.	Desk Clerk

46.	Diet Clerk

47.	Document Coordinator

48.	Document Examiner

49.	Document Processor

50.	Election Clerk

51.	Event Coordinator

52.	Examination Proctor

53.	Executive Assistant

54.	Field Assistant

55.	Field Clerk

56.	Field Representative

57.	Fingerprint Clerk

58.	Floor Clerk

59.	Floor Space Allocator

60.	Front Office Clerk

61.	General Clerk

62.	General Intern

63.	General Office Clerk

64.	General Office Worker

65.	Government Clerk

66.	Grading Clerk

67.	Greige Goods Marker

68.	History Card Clerk

69.	Identification Clerk

70.	Insurance Clerk

71.	Keyboard Specialist

72.	Laboratory Clerk

73.	Laundry Clerk

74.	Loan Assistant

75.	Lost and Found Clerk

76.	Lost Charge Card Clerk

77.	Mailroom Clerk

78.	Map Clerk

79.	Marketing Clerk

80.	Media Clerk

81.	Medical Clerk

82.	Medical Office Assistant

83.	Medical Office Worker

84.	Melter Clerk

85.	Microfilming Document Preparer

86.	News Assistant

87.	Office Administrator

88.	Office Aide

89.	Office Assistant

90.	Office Associate

91.	Office Automation Clerk

92.	Office Clerk

93.	Office Coordinator

94.	Office Employee

95.	Office Helper

96.	Office Helper Clerical

97.	Office Manager

98.	Office Services Specialist

99.	Office Support Assistant

100.	Office Worker

101.	Order Caller

102.	Police Aide

103.	Police Clerk

104.	Police Records Clerk

105.	Press Clippings Cutter and Paster

106.	Principal Clerk

107.	Prize Coordinator

108.	Process Server

109.	Program Support Clerk

110.	Proof Machine Operator

111.	Property Assessment Monitor

112.	Property Clerk

113.	Property Coordinator

114.	Purchasing Clerk

115.	Radio Message Router

116.	Reader

117.	Real Estate Assistant

118.	Real Estate Clerk

119.	Receptionist

120.	Reinsurance Clerk

121.	Returned Telephone Equipment Appraiser

122.	Router

123.	Secretary

124.	Sorter

125.	Staff Assistant

126.	Stubber

127.	Telegraph Service Clerk

128.	Test Technician

129.	Throw-Out Clerk

130.	Town Clerk

131.	Trace Clerk

132.	Trade Clerk

133.	Traffic Clerk

134.	Train Clerk

135.	Trip Follower

136.	Typing, Filing, Answering Phones Office Helper

137.	Typist

138.	Underwriting Clerk

139.	Unit Clerk

140.	Utility Worker

141.	Ward Clerk

142.	Weather Clerk

143.	Wrong Address Clerk

144.	Yard Clerk

Job Tasks

	Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Operate office equipment.

	Answer telephones, direct calls, and take messages. Answer telephones to direct calls or provide information.

	Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Maintain inventory records.

	Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. Prepare cash for deposit or disbursement. Execute sales or other financial transactions. Collect deposits, payments or fees.

	Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Confer with coworkers to coordinate work activities. Respond to customer problems or complaints.

	Complete and mail bills, contracts, policies, invoices, or checks. Send information, materials or documentation.

	Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Sort mail. Distribute incoming mail.

	Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compile data or documentation. File documents or records.

	Process and prepare documents, such as business or government forms and expense reports. Prepare documentation for contracts, transactions, or regulatory compliance.

	Compute, record, and proofread data and other information, such as records or reports. Check data for recording errors. Proofread documents, records, or other files to ensure accuracy.

	Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Proofread documents, records, or other files to ensure accuracy.

	Monitor and direct the work of lower-level clerks. Supervise clerical or administrative personnel.

	Complete work schedules, manage calendars, and arrange appointments. Schedule appointments. Prepare employee work schedules.

	Review files, records, and other documents to obtain information to respond to requests. Search files, databases or reference materials to obtain needed information.

	Make travel arrangements for office personnel. Make travel, accommodations, or entertainment arrangements for others.

	Deliver messages and run errands. Provide information to coworkers.

	Inventory and order materials, supplies, and services. Monitor inventories of products or materials.

	Train other staff members to perform work activities, such as using computer applications. Train personnel.

	Prepare meeting agendas, attend meetings, and record and transcribe minutes. Transcribe spoken or written information. Record information from meetings or other formal proceedings.

	Troubleshoot problems involving office equipment, such as computer hardware and software. Maintain office equipment in proper operating condition.

	Count, weigh, measure, or organize materials.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Nature of the Work


	(Abstract from Career Articles)

	General Office Clerks
	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

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Working Conditions


	(Abstract from Career Articles)

	General Office Clerks
	Although general office clerks are employed in nearly every industry, many work in schools, healthcare facilities, and government offices. About 1 in 4 worked part time in 2014.

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