Parts Salespersons :: Job Description

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Parts Salespersons

Careers / Parts Salespersons

Summary Description


	Sell spare and replacement parts and equipment in repair shop or parts store.

Sample Job Titles

1.	Appliance Parts Counter Clerk

2.	Auto Parts Clerk

3.	Auto Parts Handler

4.	Auto Parts Salesperson

5.	Commercial Parts Professional

6.	Counter Clerk

7.	Electronic Parts Salesperson

8.	Merchandising Assistant

9.	Parts Advisor

10.	Parts Back Counter Man

11.	Parts Clerk

12.	Parts Consultant

13.	Parts Counter Clerk

14.	Parts Counter Representative

15.	Parts Counter Sales Person

16.	Parts Counterman

17.	Parts Counterperson

18.	Parts Manager

19.	Parts Person

20.	Parts Salesman

21.	Parts Salesperson

22.	Parts Specialist

23.	Parts Technician

24.	Retail Parts Professional

25.	Sales Assistant

26.	Sales Specialist

27.	Wholesale Parts Salesperson

Job Tasks

	Receive and fill telephone orders for parts. Take product orders from customers. Process sales or other transactions.

	Fill customer orders from stock and place orders when requested items are out of stock.

	Receive payment or obtain credit authorization. Process sales or other transactions.

	Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. Gather customer or product information to determine customer needs.

	Prepare sales slips or sales contracts. Prepare sales or other contracts.

	Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Gather customer or product information to determine customer needs.

	Assist customers, such as responding to customer complaints and updating them about back-ordered parts. Explain technical product or service information to customers.

	Locate and label parts and maintain inventory of stock. Monitor inventories of products or materials.

	Mark and store parts in stockrooms according to prearranged systems. Stock products or parts.

	Pick up and deliver parts. Arrange delivery of goods or services.

	Discuss use and features of various parts, based on knowledge of machines or equipment. Advise customers on the use of products or services.

	Examine returned parts for defects, and exchange defective parts or refund money. Examine condition of property or products. Process sales or other transactions.

	Maintain and clean work and inventory areas. Clean work areas.

	Manage shipments by researching shipping methods or costs and tracking packages. Analyze shipping information to make routing decisions. Calculate shipping costs.

	Advise customers on substitution or modification of parts when identical replacements are not available. Advise customers on the use of products or services.

	Place new merchandise on display. Set up merchandise displays.

	Demonstrate equipment to customers and explain functioning of equipment. Explain technical product or service information to customers. Demonstrate products to consumers.

	Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.

	Repair parts or equipment.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Nature of the Work


	(Abstract from Career Articles)

	Retail Sales Workers
	Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and automobiles, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of retail sales workers help customers find the products they want and process customers' payments.

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Working Conditions


	(Abstract from Career Articles)

	Retail Sales Workers
	Most retail sales workers work in clean, well-lit stores. Many sales workers work evenings and weekends. About 1 in 3 retail salespersons worked part time in 2014.

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