Postal Service Clerks :: Job Description

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Postal Service Clerks

Careers / Postal Service Clerks

Summary Description


	Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Sample Job Titles

1.	Accountable Clerk

2.	Assistant

3.	Bulk Clerk

4.	Bulk Mail Clerk

5.	Bulk Mail Entry Unit Technician (BMEU Tech)

6.	Bulk Mail Technician

7.	Business Mail Entry Clerk

8.	Clerk

9.	Counter Clerk

10.	Delivery Clerk

11.	Distribution Clerk

12.	Dock Clerk

13.	Mail Agent

14.	Mail Caller

15.	Mail Clerk

16.	Mail Handler

17.	Mail Order Clerk

18.	Mailing Clerk

19.	Mailroom Clerk

20.	Money Order Clerk

21.	Nixie Clerk

22.	Parcel Post Clerk

23.	Part Time Flexible Clerk (PTF Clerk)

24.	Post Office Clerk

25.	Postal Clerk

26.	Postal Retail Clerk

27.	Postal Service Clerk

28.	Postal Service Window Clerk

29.	Postal Worker

30.	Sales and Distribution Clerk

31.	Sales and Service Associate (SSA)

32.	Sales Associate

33.	Special Delivery Clerk

34.	Stamp Clerk

35.	Unit Technician

36.	Window Clerk

37.	Window/Distribution Clerk

Job Tasks

	Keep money drawers in order, and record and balance daily transactions. Maintain financial or account records.

	Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage. Weigh parcels to determine shipping costs. Calculate shipping costs.

	Obtain signatures from recipients of registered or special delivery mail. Obtain written authorization to perform activities.

	Register, certify, and insure letters and parcels. Arrange insurance coverage. Prepare outgoing mail.

	Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders. Sell products or services. Collect deposits, payments or fees.

	Check mail to ensure correct postage and that packages and letters are in proper condition for mailing. Verify shipping documentation.

	Answer questions regarding mail regulations and procedures, postage rates, and post office boxes. Explain regulations, policies, or procedures.

	Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail. Prepare documentation for contracts, transactions, or regulatory compliance.

	Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies. Assist individuals with paperwork.

	Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. Sort mail.

	Cash money orders. Execute sales or other financial transactions.

	Rent post office boxes to customers. Sell products or services.

	Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation. Store items.

	Provide customers with assistance in filing claims for mail theft, or lost or damaged mail. Assist individuals with paperwork.

	Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. Refer customers to appropriate personnel. Respond to customer problems or complaints.

	Receive letters and parcels, and place mail into bags. Receive shipments.

	Transport mail from one work station to another. Deliver items.

	Feed mail into postage canceling devices or hand stamp mail to cancel postage. Load materials or equipment.

	Set postage meters, and calibrate them to ensure correct operation. Adjust office equipment to ensure proper operation.

	Post announcements or government information on public bulletin boards.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Nature of the Work


	(Abstract from Career Articles)

	Postal Service Workers
	Postal service workers sell postal products and collect, sort, and deliver mail.

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Working Conditions


	(Abstract from Career Articles)

	Postal Service Workers
	Postal service clerks and mail sorters, processors, and processing machine operators work indoors, typically in a post office. Mail carriers mostly work outdoors, delivering mail.

	Read More >>

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Nearly 25% of the workers in New York are labor union members -- the highest of any state.

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