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Spa Managers

Careers / Spa Managers

Summary Description


	Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Sample Job Titles

1.	Assistant Spa Director

2.	Assistant Spa Manager

3.	Associate Spa Director

4.	Day Spa Manager

5.	Department Manager

6.	Director of Spa and Guest Experience

7.	Health Spa Manager

8.	Manager Massage Department

9.	Med Spa Manager

10.	Owner-Spa Director

11.	Salon Manager

12.	Salon Supervisor

13.	Salon/Spa Manager

14.	Spa Director

15.	Spa Director/Finance

16.	Spa Manager

17.	Spa Manager/Esthetician

18.	Spa Manager/Owner and Certified Massage Therapist

19.	Spa Supervisor

20.	Wellness Spa Manager

Job Tasks

	Respond to customer inquiries or complaints. Resolve customer complaints or problems.

	Schedule guest appointments. Schedule appointments.

	Maintain client databases. Maintain client information or service records.

	Coordinate facility schedules to maximize usage and efficiency. Arrange facility schedules.

	Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. Maintain financial or account records.

	Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. Monitor operational quality or safety.

	Plan or direct spa services and programs. Develop plans for programs or services.

	Develop or implement marketing strategies. Develop plans for programs or services.

	Sell products, services, or memberships. Sell products or services.

	Recruit, interview, or hire employees. Perform human resources activities.

	Assess employee performance and suggest ways to improve work. Evaluate employee performance.

	Inventory products and order new supplies. Maintain supply or equipment inventories. Order materials, supplies, or equipment.

	Establish spa budgets and financial goals. Manage budgets for personal services operations.

	Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. Train service staff.

	Train staff in the use or sale of products, programs, or activities. Train service staff.

	Participate in continuing education classes to maintain current knowledge of industry. Maintain professional knowledge or certifications.

	Direct facility maintenance or repair.

	Verify staff credentials, such as educational and certification requirements. Verify patron or staff credentials.

	Schedule staff or supervise scheduling. Assign duties or work schedules to employees.

	Check spa equipment to ensure proper functioning. Inspect equipment to ensure proper functioning.

	Develop staff service or retail goals and guide staff in goal achievement. Develop plans for programs or services. Supervise service workers.

Work Activities

Importance	Work Activity

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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