Telemarketers :: Job Description

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Telemarketers

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Summary Description


	Solicit donations or orders for goods or services over the telephone.

Sample Job Titles

1.	Appointment Setter

2.	Busines Development Representative

3.	Call Center Agent

4.	Call Center Operator

5.	Call Center Representative

6.	Customer Service Representative (CSR)

7.	Donation Worker

8.	Inbound Telemarketer

9.	Inside Sales Representative

10.	Outbound Telemarketer

11.	Sales Specialist

12.	Scheduling Agent

13.	Solicitor

14.	Telemarketer

15.	Telemarketing Representative

16.	Telemarketing Sales Representative

17.	Telephone Sales Representative (TSR)

18.	Telephone Service Representative (TSR)

19.	Telephone Solicitor

20.	Telesales Representative

21.	Telesales Specialist

Job Tasks

	Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. Deliver promotional presentations to current or prospective customers.

	Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes. Contact current or potential customers to promote products or services.

	Explain products or services and prices, and answer questions from customers. Explain technical product or service information to customers. Answer customer questions about goods or services.

	Obtain customer information such as name, address, and payment method, and enter orders into computers. Maintain records of customer accounts.

	Record names, addresses, purchases, and reactions of prospects contacted. Maintain records of customer accounts.

	Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Identify potential customers.

	Adjust sales scripts to better target the needs and interests of specific individuals. Develop content for sales presentations or other materials.

	Answer telephone calls from potential customers who have been solicited through advertisements.

	Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Contact current or potential customers to promote products or services.

	Maintain records of contacts, accounts, and orders. Maintain records of customer accounts.

	Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Schedule appointments with prospective customers.

	Conduct client or market surveys to obtain information about potential customers. Monitor market conditions or trends.

Work Activities

Importance	Work Activity

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

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Interesting Fact

Danny DeVito once worked as a janitor.

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