Ushers, Lobby Attendants, and Ticket Takers

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Ushers, Lobby Attendants, and Ticket Takers

Careers / Ushers, Lobby Attendants, and Ticket Takers

Summary Description


	Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Sample Job Titles

1.	Admittance Attendant

2.	Attractions Associate

3.	Children's Attendant

4.	Concessionist

5.	Docent

6.	Door Attendant

7.	Door Captain

8.	Door Tender

9.	Doorperson

10.	Drive-in Theater Attendant

11.	Event Attendant

12.	Event Staff

13.	Gate Attendant

14.	Gate Clerk

15.	Gate Tender

16.	Head Usher

17.	House Manager

18.	Lobby Attendant

19.	Lodge Attendant

20.	Museum Host/Hostess

21.	Official Greeter

22.	Press Box Custodian

23.	Program Attendant

24.	Spot Man

25.	Spot Worker

26.	Theater Usher

27.	Ticket Attendant

28.	Ticket Collector

29.	Ticket Taker

30.	Usher

31.	Visitor Service Assistant

32.	Visitor Services Assistant

33.	Visitor Services Associate

34.	Visitor Services Coordinator

35.	Visitor Services Representative

36.	Visitor Services Specialist

37.	Visitor Services Technician

38.	Volunteer Services Specialist

Job Tasks

	Greet patrons attending entertainment events. Greet customers, patrons, or visitors.

	Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. Sell products or services.

	Count and record number of tickets collected. Prepare operational reports or records.

	Lead tours and answer visitors' questions about the exhibits. Provide attraction or event information to patrons.

	Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events. Sell products or services.

	Clean facilities. Clean work areas or facilities.

	Settle seating disputes or help solve other customer concerns. Mediate disputes. Resolve customer complaints or problems.

	Manage inventory or sale of artist merchandise. Sell products or services. Maintain supply or equipment inventories.

	Examine tickets or passes to verify authenticity, using criteria such as color or date issued. Verify patron or staff credentials.

	Provide assistance with patrons' special needs, such as helping those with wheelchairs. Assist individuals with special needs.

	Guide patrons to exits or provide other instructions or assistance in case of emergency. Usher patrons to seats or exits.

	Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. Verify patron or staff credentials.

	Refuse admittance to undesirable persons or persons without tickets or passes. Verify patron or staff credentials.

	Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions. Provide patrons with directions to locales or attractions.

	Distribute programs to patrons. Provide attraction or event information to patrons.

	Assist patrons in finding seats, lighting the way with flashlights, if necessary. Usher patrons to seats or exits.

	Maintain order and ensure adherence to safety rules. Monitor environment to ensure safety.

	Give door checks to patrons who are temporarily leaving establishments.

	Search for lost articles or for parents of lost children.

	Manage informational kiosks or displays of event signs or posters.

	Work with others to change advertising displays.

	Page individuals wanted at the box office.

	Schedule or manage staff, such as volunteer usher corps. Supervise service workers. Assign duties or work schedules to employees.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

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Interesting Fact

At 5:00 a.m. on Sunday, September 3, 1967, the entire nation of Sweden switched from driving on the left to driving on the right.

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