Customer Service Representatives

ExistingUsers

User Name:

Password:

Forgot your password?
Click here

NewUsers

FeaturedResources

Customer Service Representatives

Careers / Customer Service Representatives

Summary Description


	Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Sample Job Titles

1.	Account Adjuster

2.	Account Manager

3.	Account Representative

4.	Adjustment Clerk

5.	At Home Independent Call Center Agent

6.	Automotive Service Advisor

7.	Automotive Service Writer

8.	Bill Adjuster

9.	Call Center Representative

10.	Claim Adjuster

11.	Claim Agent

12.	Claim Approver

13.	Claim Clerk

14.	Claim Processor

15.	Claim Representative

16.	Claim Taker

17.	Claims Assistant

18.	Claims Clerk

19.	Claims Customer Service Representative

20.	Clerical Adjudicator

21.	Client Relations Specialist

22.	Client Services Representative

23.	Client Support Professional

24.	Commercial Lines Account Manager

25.	Compensation Adjuster

26.	Complaint Adjuster

27.	Complaint Clerk

28.	Customer Advocate

29.	Customer Care Representative (CCR)

30.	Customer Care Specialist

31.	Customer Complaint Clerk

32.	Customer Contact Specialist

33.	Customer Relations Representative

34.	Customer Service Agent

35.	Customer Service Assistant

36.	Customer Service Associate

37.	Customer Service Clerk

38.	Customer Service Consultant

39.	Customer Service Coordinator

40.	Customer Service Officer

41.	Customer Service Representative (Customer Service Rep)

42.	Customer Service Specialist

43.	Customer Support Executive

44.	Customer Support Manager

45.	Field Service Representative

46.	Film Replacement Orderer

47.	Gas Distribution and Emergency Clerk

48.	Hub Associate

49.	Inbound Customer Service Representative

50.	Lineman Service or Work Dispatcher

51.	Lost and Found Clerk

52.	Member Services Representative

53.	Membership Coordinator

54.	Merchandise Complaint Adjuster

55.	Passenger Relations Representative

56.	Phone Representative

57.	Policyholder Information Clerk

58.	Product Support Specialist

59.	Return Clerk

60.	Return-to-Factory Clerk

61.	Sales Facilitator

62.	Service Advocate Contact

63.	Service Writer

64.	Telephone Service Adviser

65.	Tire Adjuster

66.	Trouble Clerk

67.	Utilities Customer Service Representative

68.	Utility Bill Complaints Investigator

69.	Verifying Specialist

70.	Warranty Administrator

71.	Warranty Clerk

72.	Warranty Manager

Job Tasks

	Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Discuss goods or services information with customers or patrons.

	Check to ensure that appropriate changes were made to resolve customers' problems. Respond to customer problems or complaints.

	Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Maintain financial or account records.

	Refer unresolved customer grievances to designated departments for further investigation. Refer customers to appropriate personnel.

	Determine charges for services requested, collect deposits or payments, or arrange for billing. Calculate costs of goods or services. Collect deposits, payments or fees.

	Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Respond to customer problems or complaints. Execute sales or other financial transactions.

	Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Prepare documentation for contracts, transactions, or regulatory compliance.

	Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Provide notifications to customers or patrons.

	Solicit sales of new or additional services or products. Promote products, services, or programs.

	Order tests that could determine the causes of product malfunctions. Coordinate operational activities.

	Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Respond to customer problems or complaints.

	Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Inspect items for damage or defects. Review customer insurance information.

	Review insurance policy terms to determine whether a particular loss is covered by insurance. Review customer insurance information.

	Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

	Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Recommend packing or shipping methods.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Nature of the Work


	(Abstract from Career Articles)

	Customer Service Representatives
	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Customer Service Representatives
	Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. About 1 in 5 worked part time in 2014.

	Read More >>

<< Previous Page

Next Page >>

Interesting Fact

The U.S. minimum wage in 1955 was 75 cents.

Did you know...

The MyPlan.com Complete Test Package gives you access to all our renowned assessment tests for only $19.95!