First-Line Supervisors of Housekeeping and Janitorial Workers

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First-Line Supervisors of Housekeeping and Janitorial Workers

Careers / First-Line Supervisors of Housekeeping and Janitorial Workers

Summary Description


	Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Sample Job Titles

1.	Building Cleaning Supervisor

2.	Building Maintenance Supervisor

3.	Building Services Supervisor

4.	Building Superintendent, Cleaning, Painting, Maintenance

5.	Building Superintendent, Custodian, Janitor, Maintenance

6.	Building Supervisor

7.	Buildings and Grounds Coordinator

8.	Buildings and Grounds Director

9.	Buildings and Grounds Superintendent

10.	Buildings and Grounds Supervisor

11.	Butler

12.	Cleaning Staff Supervisor

13.	Cleaning Supervisor

14.	Custodial Foreman

15.	Custodial Manager

16.	Custodial Operations Manager

17.	Custodial Supervisor

18.	Custodian

19.	Custodian Supervisor

20.	Environmental Services Coordinator

21.	Environmental Services Director

22.	Environmental Services Supervisor (EVS)

23.	Executive Housekeeper

24.	Facilities and Grounds Director

25.	Facilities Maintenance Manager

26.	Facilities Manager

27.	Facility Supervisor

28.	Head Cleaning Porter

29.	Head Custodian

30.	Head Housekeeper

31.	Head of Maintenance

32.	Head School Custodian

33.	Home Housekeeper

34.	Home Restoration Service Supervisor

35.	Hotel or Motel Cleaning Supervisor

36.	Hotel or Motel Room Service Supervisor

37.	House Cleaner Supervisor

38.	House Superintendent

39.	Household Manager

40.	Housekeeper

41.	Housekeeper Supervisor

42.	Housekeeping Coordinator

43.	Housekeeping Director

44.	Housekeeping Manager

45.	Housekeeping Supervisor

46.	Housekeeping/Laundry Supervisor

47.	Janitor Supervisor

48.	Janitorial Services Supervisor

49.	Janitorial Supervisor

50.	Lead Custodian

51.	Linen Room Supervisor

52.	Linen Supervisor

53.	Maid Supervisor

54.	Maintenance and Custodian Supervisor

55.	Maintenance Director

56.	Maintenance Manager

57.	Maintenance Superintendent

58.	Maintenance Supervisor

59.	Room Inspector

60.	Superintendent, Custodian, Janitor

Job Tasks

	Direct activities for stopping the spread of infections in facilities such as hospitals. Supervise maintenance workers.

	Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. Confer with coworkers to coordinate maintenance or cleaning activities.

	Plan and prepare employee work schedules. Plan employee work schedules.

	Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Confer with coworkers to coordinate maintenance or cleaning activities.

	Inspect work performed to ensure that it meets specifications and established standards. Inspect work to ensure standards are met.

	Perform or assist with cleaning duties as necessary. Clean facilities or sites.

	Confer with staff to resolve performance and personnel problems, and to discuss company policies. Confer with coworkers to coordinate maintenance or cleaning activities. Instruct staff in work policies or procedures.

	Establish and implement operational standards and procedures for the departments supervised. Establish work standards.

	Investigate complaints about service and equipment, and take corrective action. Investigate work related complaints to determine corrective actions.

	Maintain required records of work hours, budgets, payrolls, and other information. Document work hours or activities.

	Inspect and evaluate the physical condition of facilities to determine the type of work required. Inspect buildings or grounds to determine condition.

	Check and maintain equipment to ensure that it is in working order. Maintain equipment or systems to ensure proper functioning.

	Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services. Supervise maintenance workers.

	Instruct staff in work policies and procedures, and the use and maintenance of equipment. Instruct staff in work policies or procedures.

	Inventory stock to ensure that supplies and equipment are available in adequate amounts. Inventory materials or equipment.

	Select and order or purchase new equipment, supplies, or furnishings. Select equipment, materials, or supplies for cleaning or maintenance activities.

	Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. Document work hours or activities.

	Recommend changes that could improve service and increase operational efficiency.

	Issue supplies and equipment to workers.

	Screen job applicants, and hire new employees. Evaluate current or prospective maintenance employees.

	Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. Select equipment, materials, or supplies for cleaning or maintenance activities.

	Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

	Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. Determine resource needs.

	Perform financial tasks, such as estimating costs and preparing and managing budgets. Estimate maintenance service requirements or costs.

	Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Evaluate current or prospective maintenance employees.

	Perform grounds maintenance tasks, such as removing snow and mowing the lawn. Remove snow.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

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