First-Line Supervisors of Non-Retail Sales Workers

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First-Line Supervisors of Non-Retail Sales Workers

Careers / First-Line Supervisors of Non-Retail Sales Workers

Summary Description


	Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample Job Titles

1.	Advertising Material Distributors Supervisor

2.	Agency Manager

3.	Area Sales Manager

4.	Artificial Breeding Distributor

5.	Associate Director of Sales

6.	Auto Parts Manager

7.	Block Captain

8.	Blood Donor Recruiter Supervisor

9.	Bowling or Skating Desk Clerk Supervisor

10.	Branch Manager

11.	Bulk Plant Supervisor

12.	Business Development Manager

13.	Circulation Crew Leader

14.	Circulation Manager

15.	Client Service Supervisor

16.	Client Services Director

17.	Client Services Manager

18.	Crew Manager

19.	Customer Service Manager

20.	Dealer

21.	Desk Clerks Supervisor

22.	Director

23.	Director of Group Sales

24.	Director of Sales

25.	Director Sales and Marketing

26.	Distribution Manager

27.	District Adviser

28.	District Manager

29.	District Sales Manager

30.	Division Manager

31.	Dry Cleaning Manager

32.	Field Representative

33.	Flooring Sales Manager

34.	Food Stand Manager

35.	Foreign Exchange Services Manager

36.	General Sales Manager

37.	Global Sales Manager

38.	Head of Commission Department

39.	Indian Trader

40.	Inside Sales Manager

41.	Inside Sales Supervisor

42.	Insurance Agents Supervisor

43.	Insurance Office Manager

44.	Insurance Office Supervisor

45.	Insurance Sales Supervisor

46.	Junk Dealer

47.	Malt Liquors Sales Supervisor

48.	Management Accounts Manager

49.	Manager

50.	Market Manager

51.	Meat Sales and Storage Manager

52.	Newspaper Carriers Supervisor

53.	Newspaper Delivery Counselor

54.	Newspaper Manager

55.	Order Department Supervisor

56.	Outside Sales Manager

57.	Parts Department Manager

58.	Parts Manager

59.	Party Plan Sales Unit Advisor

60.	Party Plan Sales Unit Sales Leader

61.	Radio Time Sales Supervisor

62.	Real Estate Sales Supervisor

63.	Regional Manager

64.	Regional Sales Manager

65.	Reservations Sales Supervisor

66.	Sales Activity Manager

67.	Sales and Marketing Manager

68.	Sales Director

69.	Sales Leader

70.	Sales Manager

71.	Sales Representative Supervisor

72.	Sales Supervisor

73.	Sales Team Leader

74.	Sales Team Manager

75.	Senior Sales Manager

76.	Shop Manager

77.	Showroom Manager

78.	Special Agent

79.	Station Captain

80.	Stock Broker Supervisor

81.	Strategic Accounts Manager

82.	Subscription Crew Leader

83.	Supervisor

84.	Supervisor, Sales, Customer Service and Documentation Departments

85.	Supervisor-International Reservations

86.	Team Leader

87.	Telemarketer Supervisor

88.	Telemarketing Manager

89.	Telemarketing Supervisor

90.	Telesales Supervisor

91.	Territory Supervisor

92.	Textile Conversion Manager

93.	Tobacco Warehouse Manager

94.	Truck Leasing Manager

95.	Vice President of Sales

96.	Vice President Sales

97.	Vice President Sales and Marketing

98.	Wholesale Manager

99.	Wholesaler

Job Tasks

	Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Develop marketing plans or strategies.

	Listen to and resolve customer complaints regarding services, products, or personnel. Explain technical product or service information to customers. Answer customer questions about goods or services.

	Provide staff with assistance in performing difficult or complicated duties.

	Monitor sales staff performance to ensure that goals are met. Monitor sales activities. Supervise sales or support personnel.

	Formulate pricing policies on merchandise according to profitability requirements. Establish operational policies.

	Hire, train, and evaluate personnel. Train sales personnel.

	Analyze details of sales territories to assess their growth potential and to set quotas. Analyze market conditions or trends.

	Attend company meetings to exchange product information and coordinate work activities with other departments. Discuss design or technical features of products or services with technical personnel.

	Prepare sales and inventory reports for management and budget departments. Prepare financial documents, reports, or budgets.

	Plan and prepare work schedules, and assign employees to specific duties. Assign duties or work schedules to employees.

	Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services. Monitor sales activities. Supervise sales or support personnel.

	Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items. Prepare sales or other contracts.

	Visit retailers and sales representatives to promote products and gather information. Gather customer or product information to determine customer needs. Contact current or potential customers to promote products or services.

	Keep records pertaining to purchases, sales, and requisitions. Maintain records of sales or other business transactions.

	Inventory stock and reorder when inventories drop to specified levels. Purchase stocks of merchandise or supplies. Monitor inventories of products or materials.

	Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine condition of property or products.

	Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy. Coordinate sales campaigns.

	Examine products purchased for resale or received for storage to determine product condition. Examine condition of property or products.

Work Activities

Importance	Work Activity

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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Interesting Fact

In British slang, Flight Attendents are called "Trolly Dollies".

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